Water treatment questions, answered
Straight answers about prices, water testing, softeners, city water and well water from Willow Springs Water Company in Sinking Spring, PA. Don't see your question? Call (610) 400-3132.
Not sure what you need? Get your free water report in seconds →
Prices and financing
How much does a water treatment system cost?
Installed prices from Willow Springs: tankless reverse osmosis $1,195, UV disinfection $1,395, a water softener $2,295, an acid neutralizer $2,295 and an iron filter $2,895. City water packages run $2,895 to $4,495. See softener prices and well water prices.
What's included in the price?
Equipment, installation by a licensed plumber, fittings, a bypass valve and startup.
Do you offer financing?
Yes, with approved credit: 60 months at 9.99% APR. A $2,295 softener is about $49 a month; the $3,295 City Essential package is about $70 a month.
How do I get a price?
Fill out the free quote form or call (610) 400-3132. We quote you on the spot, then confirm the setup with a free water test before installing.
Can the price change after the water test?
Only if the test shows you need something different, and we go over any change with you before work begins.
What are the city water packages?
City Clean ($2,895): whole-home carbon filter plus tankless reverse osmosis. City Essential ($3,295): carbon and softener combination tank plus reverse osmosis. City Premium ($4,495): separate carbon filter, softener and reverse osmosis.
Water testing
Is the water test really free?
Yes. There's no cost and no obligation to buy anything.
What do you test for?
Hardness, iron, manganese, pH, chlorine and total dissolved solids at your kitchen sink. Bacteria, lead and PFAS need a certified lab, and we help you arrange one. Free water testing →
What's the online water report?
An instant estimate from public records: your water company's results, or samples from wells near you. Get your free water report →
How often should I test my well?
Penn State Extension recommends testing for coliform bacteria every year. Well water testing →
I'm buying a house with a well. What should I test?
At minimum bacteria, nitrate, pH, and lead, plus iron, manganese and hardness. Buying a home with a well →
Water softeners
Do I need a water softener?
If your water is over about 7 grains per gallon (120 mg/L), you'll likely see scale and spots. Parts of Berks County are very hard. How hard is your water? →
What size softener do I need?
It depends on your hardness and household. We install a 48,000-grain metered softener in most homes, set to your test. How to choose a softener →
Do salt-free softeners work?
They don't remove hardness; they aim to reduce scale. Softener vs salt-free →
How much salt does a softener use?
Diamond Crystal says most homes use about two 40-pound bags every one to three months.
Do you repair softeners from other companies?
No. We service the softeners we install. If your old softener is done, we'll replace it. Softener troubleshooting →
City water
Is my city water safe?
Public water must meet federal and state standards, and your supplier publishes yearly results. Filtration is about taste, smell, hardness and extra protection. See our guides for Reading, Sinking Spring, Wyomissing and more.
How do I get rid of the chlorine taste?
A whole-home carbon filter removes it at every tap. Whole-home filtration →
What's the difference between chlorine and chloramine?
Chloramine is chlorine combined with ammonia. It lasts longer in pipes and needs catalytic carbon and more contact time to remove.
Does reverse osmosis remove PFAS and lead?
Reverse osmosis reduces PFAS, lead, nitrate and dissolved solids in drinking water. Reverse osmosis →
Well water
What causes orange or black stains?
Orange or brown stains usually mean iron; black stains usually mean manganese. Iron · Manganese
Why does my water smell like rotten eggs?
Usually hydrogen sulfide gas or sulfur bacteria. Rotten egg smell →
What causes blue-green stains?
Acidic water dissolving copper pipes. Acidic water →
My well tested positive for bacteria. What now?
Shock chlorinate and retest; if bacteria return, UV disinfection is the usual fix. Bacteria in well water · UV disinfection
What does well water treatment cost?
Single systems run $1,395 to $2,895 installed; common combinations run about $3,690 to $5,190. Well water treatment cost →
About us
Where do you work?
Homes in Berks, Lancaster and Chester counties, from our base in Sinking Spring. Service areas →
What are your hours?
Monday to Friday 7am to 8pm and Saturday 8am to 5pm. Closed Sunday.
Who installs the systems?
A licensed plumber installs every system, starts it up and shows you how it works.
Who owns Willow Springs Water Company?
Sam and Loretta Beiler, a local family in Sinking Spring. Our story →
How do I reach you?
Call (610) 400-3132, email hello@willowspringswaterco.com or fill out the free quote form.
Still have a question?
Call (610) 400-3132 or send us a note. We'll give you a straight answer and an instant quote, and test your water free before we install anything.